Refund policy

60-Day Money-Back Guarantee

We stand behind the Nurelune™ . If you are not satisfied with your purchase, you may return it within 60 days of the delivery date for a full refund of the product price — no questions asked.

This guarantee applies to the product itself and its performance. It does not cover situations arising from an incorrect shipping address provided by the customer, packages confirmed as delivered by the carrier but not received, or loss/damage occurring after delivery — these situations are addressed in our Shipping Policy.

How to Start a Return

  1. Email support@nurelune.com with your order number and the reason for your return.
  2. We will send you return instructions and the return address.
  3. Ship the item back to us. The customer is responsible for return shipping costs, unless the item arrived defective or we made an error with your order (see "Damaged or Incorrect Items" below).
  4. Once we receive and inspect the returned item, we will process your refund to your original payment method within 5–10 business days.

Condition of Returned Items

Items should be returned in their original packaging where possible, with all accessories included. Items that show damage from misuse, unauthorized modification, or are missing significant components may be subject to a reduced refund reflecting the item's diminished value, at our discretion.

Damaged or Incorrect Items

If your order arrived damaged, defective, or you received the wrong item, contact us within 7 days of delivery at support@nurelune.com with photos of the item and packaging. In these cases, we will cover return shipping and send a replacement or full refund, at your choice.

Refund Processing

Refunds are issued to the original payment method used at checkout. Please allow 5–10 business days after we receive your return for the refund to appear, plus additional time for your bank or card issuer to post the credit. Shipping charges (if any were paid) are non-refundable except in cases of our error or a defective item.

Order Cancellations Before Shipment

If you wish to cancel an order, contact us as soon as possible. We can only guarantee cancellation if the order has not yet entered processing/fulfillment.

Questions

Contact us at support@nurelune.com — we're happy to help.