Shipping policy
Processing Time
Orders are processed within 1–2 business days of purchase. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Time & Cost
We offer free shipping on all orders within the United States. Estimated delivery time is 7–14 business days from the date of shipment, depending on your location and carrier conditions. Delivery times are estimates only and are not guaranteed.
Shipping Address Accuracy — Customer Responsibility
It is the customer's sole responsibility to provide a complete and accurate shipping address at checkout, including apartment/unit numbers, correct zip code, and any delivery instructions required by the carrier.
Nurelune is not responsible for orders that are not delivered, delayed, lost, or returned to sender as a result of an incomplete, incorrect, or undeliverable address provided by the customer at checkout. If a package is returned to us due to an address error, the customer is responsible for the cost of reshipping the order to a corrected address. We do not issue refunds for non-delivery caused by incorrect address information supplied by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately at support@nurelune.com. We will do our best to correct it before the order ships, but we cannot guarantee a change once an order has entered fulfillment.
Lost, Stolen, or Delayed Packages After Delivery Confirmation
Once a package is marked as "delivered" by the carrier's tracking system, Nurelune is not responsible for packages that are lost, stolen, or misplaced after delivery. If your tracking shows delivered but you have not received your package, please contact the carrier directly first, and check with neighbors or household members. We are happy to assist by providing tracking information but are not liable for packages confirmed as delivered by the carrier.
For packages that are delayed in transit (not yet marked delivered) beyond the estimated delivery window, contact us and we will investigate with the carrier on your behalf.
Customs, Duties & International Orders
We currently ship within the United States only. If this changes, any customs duties, import taxes, or fees for international orders are the responsibility of the customer and are not included in the order or shipping price.
Order Changes & Cancellations
Once an order has been submitted, we are unable to guarantee changes to the shipping address, product selection, or cancellation once the order has entered processing or shipped.
Questions
For any shipping questions, contact us at support@nurelune.com. Please include your order number.